Refund policy

Return & Refund Policy

We hope your squishies make you smile! Because our products are handled and squeezed, we do not accept returns or exchanges for a change of mind.

If an item arrives damaged or defective, or something is missing or incorrect, please email us at thehappysquishco26@gmail.com as soon as possible, at least within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

We’ll review the issue and work with you to make it right. Depending on the circumstances, we may offer a replacement or a refund. Please contact us before sending anything back so we can provide instructions if a return is needed.

Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.

This policy does not limit any rights you may have under applicable law.