Shipping policy

Shipping Policy

Thank you for shopping with The Happy Squish Co.! Here’s what to expect after placing your order.

Processing time

We typically prepare and ship in-stock orders within 3–5 business days. Business days do not include weekends or holidays. Processing time is separate from the carrier’s delivery time.

Preorder items have their own estimated shipping dates, which are shown in their product listings. If an order contains both in-stock and preorder items, we may ship them together when the preorder item is ready. Please contact us before ordering if you need the in-stock items sooner.

Shipping rates and delivery

Available shipping options and costs are shown at checkout. Once your order ships, you’ll receive a shipping confirmation with tracking information when available. Carrier delivery dates are estimates and may change because of weather, holidays, or other delays.

Shipping address

Please check your address carefully before placing an order. If you notice a mistake, email us at thehappysquishco26@gmail.com as soon as possible with your order number. We’ll try to update it if the order has not shipped. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you about reshipping options and any additional shipping cost.

Local pickup

If local pickup is available for your order, you can select it at checkout. We’ll contact you with pickup instructions when your order is ready. Please wait for that confirmation before coming to pick it up.

Shipping issues

If your tracking shows a delay, please contact us and we’ll help look into it. If your package arrives damaged or an item is missing or incorrect, email us with your order number and photos when applicable. Please see our Return & Refund Policy for more information.